Privacy Policy

1. Who we are

This website is operated by AJB Group (Carpentry) Ltd, a company registered in England and Wales under company number 13819875, based in Spalding, Lincolnshire. In data protection terms we are the "controller" of the personal data described in this policy, which means we decide how and why it is used.

You can contact us about anything in this policy by email at ajbgroupcontracting@gmail.com or by phone on 07716 954091.

2. What this policy covers

It covers personal data collected through ajbgroupltd.co.uk, including the enquiry form and the application form, and personal data you give us directly when you call, message or email us about a project or a job. It does not cover other websites we link to, which have their own policies.

3. The information we collect

Information you give us. When you complete the enquiry form on the contact page we collect your name, email address, phone number if you provide one, the postcode of the job if you provide one, the enquiry type you select and whatever you write in the message box.

When you complete the application form on the join the team page we collect your name, email address, phone number, the postcode you travel from if you provide it, the role you are applying for, whether you have your own van and tools, and the experience details you write in the message box.

If you call, message us on WhatsApp, message our Facebook page or send an email, we hold the contents of that correspondence and your contact details.

Information collected automatically. Like any website, this site is served by a hosting provider that keeps standard server logs, which can include your IP address, browser type and the pages requested. These logs are used for security and to keep the site running, and we do not use them to identify individuals.

We do not knowingly collect any special category data, and you should not send us health information, financial details or copies of identity documents through the website forms. If we need anything of that kind for a job or an application we will ask for it directly and explain why.

4. Why we use it, and our lawful basis

Under UK GDPR we must have a lawful basis for using personal data. Ours are:

To respond to your enquiry and quote for work. Lawful basis: steps taken at your request before entering into a contract, or our legitimate interests in responding to business enquiries.
To carry out work you have instructed and manage the project. Lawful basis: performance of a contract.
To consider a job application and contact you about work. Lawful basis: steps taken at your request before entering into a contract, and our legitimate interests in recruiting.
To keep records of quotes, jobs, invoices and correspondence. Lawful basis: legal obligation for tax and accounting records, and our legitimate interests in defending or resolving any dispute.
To keep the website secure and working. Lawful basis: our legitimate interests in protecting our systems.

We do not sell personal data, and we do not send marketing emails or texts from website enquiries. If we ever introduce a mailing list it will be opt-in and this policy will be updated first.

5. How long we keep it

We keep personal data only as long as we need it:

Enquiries that do not become jobs: normally up to 24 months, in case you come back to us, then deleted.
Job records, quotes, contracts and invoices: at least six years after the end of the relevant tax year, because HMRC requires business records to be kept, and because construction disputes can arise years after completion.
Job applications that do not lead to work: normally up to 12 months, so we can contact you when a project lands, unless you ask us to delete them sooner.
General correspondence: for as long as it is relevant to an ongoing or completed job, then deleted in the normal course.

6. Who we share it with

We keep the list short deliberately. Personal data may be handled by:

Our website host and form provider. This site is hosted on Netlify, and form submissions are processed and stored by that service before being sent to us.
Our email provider. Our business email runs through Google, so emails and form notifications are stored in that mailbox.
Our accountant and, where required, HMRC, for invoices, payments and tax records.
Main contractors, site managers or other trades, but only where it is necessary to deliver work on your project, for example passing a site contact name and number so a delivery or a site visit can be arranged.
Professional advisers or insurers, if we need advice or need to deal with a claim.

Some of these providers are based outside the UK or store data outside the UK. Where that happens, transfers are made under the safeguards permitted by UK data protection law, such as the UK international data transfer agreement or an adequacy decision.

We will also disclose personal data if the law requires it, for example in response to a court order or a lawful request from an authority.

7. Cookies and tracking

This website does not use advertising cookies and does not run advertising trackers. Strictly necessary cookies may be set by our hosting or form provider to keep the site secure and to prevent spam submissions, and fonts are loaded from Google Fonts, which means your browser makes a request to Google's servers when a page loads.

If we add website analytics in future, this section will be updated and, where the law requires it, consent will be requested before any non-essential cookie is set.

8. Your rights

Under UK GDPR you have the right to:

ask for a copy of the personal data we hold about you, known as a subject access request;
have inaccurate data corrected;
ask us to delete data where there is no good reason for us to keep it;
ask us to restrict how we use your data while a query is resolved;
object to processing carried out on the basis of our legitimate interests;
ask for your data to be transferred to you or another provider, where it was provided by you and is processed by automated means;
withdraw consent at any time, where we relied on consent.

To exercise any of these, email ajbgroupcontracting@gmail.com with enough detail for us to identify you and what you want. We will respond within one month. There is normally no charge, and we may ask you to verify your identity before releasing information.

9. Complaints

If you are unhappy with how we have handled your personal data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection.

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Helpline 0303 123 1113. Website ico.org.uk.

10. Security

We take reasonable technical and organisational measures to protect personal data, including limiting access to the people who need it, using reputable providers and keeping devices and accounts protected. No transmission over the internet is completely secure, so please do not send sensitive information through the website forms.

11. Changes to this policy

We may update this policy from time to time, for example if we start using a new supplier or add analytics. The date at the top of the page shows when it was last changed. If a change materially affects how we use your data, we will make that clear on this page.